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Noticeboard


June 2018 (b)

Many thanks to the hundreds of patients and their families who attended our open day on Saturday at the surgery. We hope you are as pleased as we are with our new name and the plans for the new surgery! Exciting times lie ahead as we get closer to the move and we will keep you updated along the way.

Best wishes

The Surgery Team

June 2018 (a)

We are getting ready for the big move! Come and see the plans for your new surgery!

In preparation for the move we are soon going to be known by our new name, which is to be announced at our Open Day at the current surgery on Saturday 16th June from 11am-2pm., Join us to find out more; for cupcakes, refreshments and goodie bags; and face painting and balloon modelling (for the kids!)

New surgery, new name, same great practice.

Many thanks,

The Surgery Team

May 2018 b)
There is an additional, second Newsletter for May 2018 hot off the press. This contains information that has come to light since the previous letter and cannot wait until the summer newsletter! These have been distributed by email to those patients we have a correct email address for, so if you've not received one by this medium, please contact the surgery to update your details. Hard copies will be available in the surgery for those who haven't received one or would prefer it in this format.
Many thanks,
The Surgery Team

May 2018 a)

Our May 2018 newsletter is now hot off the press and ready for perusal! We constantly strive to improve communication with our patients and this newsletter is one of four per calendar year which will be distributed on a quarterly basis, via email; on our website (www.drstocktonandthompson.co.uk); and at the reception desk. We hope you find the information contained useful and we appreciate any comments or feedback.

The newsletter is distributed by email to all patient's whom we have a valid email address for - if you haven't received an email, please contact the surgery to check and/or update your contact details.

Best wishes

The Surgery Team

 

Friends and Family

Would you recommend this service to friends and family?

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

Since its launch in 2013, more than 25 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more.

The practice will contact via the MJOG text message service and forms are available in practice.

FFT resources and guidance

If you have any queries about the FFT, contact NHS England via email. You can also watch the FFT animations on YouTube: FFT animation: British Sign Language version or FFT animation: mental health care services version.

NHS England has created a range of promotional materials which you can download from its website. In addition, download the NHS FFT guidance for NHS services (PDF, 8.13Mb).

Results on NHS Choices

You can find out how a service provider scores on the FFT for most NHS services.

Simply use the Services near you search tool, select your NHS service and carry out a postcode search.

Select the provider you wish to look up. On the overview page of the provider's profile, you will find a selection tool called "Quality of service" or "Key facts". Here you can see the overall FFT score for the service provider, telling you what percentage of people would recommend the service. To find out about the data, select the link "Find out more about this data".

Additional FFT data is published by NHS England.

NHS trusts may also publish their results in their annual reports and Quality Accounts, and many GP and dental practices also give information on their own websites.



 
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