The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.
Since its launch in 2013, more than 25 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more.
The practice will contact via the MJOG text message service and forms are available in practice.
FFT resources and guidance
If you have any queries about the FFT, contact NHS England via email. You can also watch the FFT animations on YouTube: FFT animation: British Sign Language version or FFT animation: mental health care services version.
NHS England has created a range of promotional materials which you can download from its website. In addition, download the NHS FFT guidance for NHS services (PDF, 8.13Mb).
Results on NHS Choices
You can find out how a service provider scores on the FFT for most NHS services.
Simply use the Services near you search tool, select your NHS service and carry out a postcode search.
Select the provider you wish to look up. On the overview page of the provider's profile, you will find a selection tool called "Quality of service" or "Key facts". Here you can see the overall FFT score for the service provider, telling you what percentage of people would recommend the service. To find out about the data, select the link "Find out more about this data".
Additional FFT data is published by NHS England.
NHS trusts may also publish their results in their annual reports and Quality Accounts, and many GP and dental practices also give information on their own websites.